Shipping policy

SHIPPING POLICY

Last updated: December 18, 2025

PROCESSING TIME
All orders are processed within 2–5 business days (excluding weekends and holidays). Processing time does not include shipping time.

You will receive a confirmation email once your order has been placed and a separate email with tracking information once your order has shipped.

SHIPPING RATES & DELIVERY TIMES
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

DOMESTIC SHIPPING (UNITED STATES)
We currently ship within the United States.

Standard shipping typically takes 3–7 business days once the order has been shipped.

INTERNATIONAL SHIPPING
At this time, we do not offer international shipping.

ORDER TRACKING
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

LOST OR DELAYED PACKAGES
Melanin Élan is not responsible for shipping delays caused by the carrier.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

INCORRECT SHIPPING INFORMATION
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.

DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

CONTACT INFORMATION
For shipping questions, please contact:
melaninbylisha@gmail.com